RMA Instructions

Last modified: Apr 04, 2024

How to request a return material authorization (RMA)


Before you begin you will need: 


  • The serial number.
  • Ship to address where you want the repaired unit returned. 
  • Your information(Your full name, company name).


RMA Request Process


1. Contact Customer Support or Visit the RMA Request Page

  • Contact the customer support department via email or phone.
  • Alternatively, visit the manufacturer's or authorized service center and locate the RMA request page to begin: http://www.tdstouch.com/support/rmas/create.
  • Whichever method you choose, please provide the following information:
  • Your product information, including the serial number, model, and purchase date.
  •  A description of the issue you are experiencing.


2. Submit an RMA Request

  • If you choose to contact customer support, they will guide you through the RMA request process.
  • If you visit the RMA request page, follow the instructions on the page.
  • You will receive an RMA number to track your RMA request.


3. Return the Product

  • Return your product to the manufacturer or authorized service center.
  • Be sure to include your RMA form and RMA number with the return shipment.
  • We recommend using a traceable shipping method to return the product.


4. Wait for Repair or Replacement

  • The manufacturer or authorized service center will inspect your product.
  • If your product is under warranty, it will be repaired or replaced free of charge.
  • If your product is out of warranty, you may need to pay a repair or replacement fee.


5. Receive the Repaired or Replaced Product

Once your product has been repaired or replaced, you will receive a notification from the manufacturer or authorized service center.

You will receive the repaired or replaced product.


Here are some things to keep in mind when submitting an RMA request:

  • Make sure your product is under warranty before submitting an RMA request.
  • Carefully read the RMA application form and make sure all the information you provide is accurate.
  • Back up your data before returning the product.
  • Keep your RMA related documents for future reference.