RMA Instructions

How to request a return material authorization (RMA)

Before you begin you will need: 

• The serial number.
• Ship to address where you want the repaired unit returned. 
• Your information(Your full name, company name).

RMA Request Process

1. Contact Customer Support or Visit the RMA Request Page

• Contact the customer support department via email or phone.
• Alternatively, visit the manufacturer's or authorized service center and locate the RMA request page to begin: http://www.tdstouch.com/support/rmas/create.
• Whichever method you choose, please provide the following information:
• Your product information, including the serial number, model, and purchase date.
•  A description of the issue you are experiencing.

2. Submit an RMA Request

• If you choose to contact customer support, they will guide you through the RMA request process.
• If you visit the RMA request page, follow the instructions on the page.
• You will receive an RMA number to track your RMA request.

3. Return the Product

• Return your product to the manufacturer or authorized service center.
• Be sure to include your RMA form and RMA number with the return shipment.
• We recommend using a traceable shipping method to return the product.

4. Wait for Repair or Replacement

• The manufacturer or authorized service center will inspect your product.
• If your product is under warranty, it will be repaired or replaced free of charge.
• If your product is out of warranty, you may need to pay a repair or replacement fee.

5. Receive the Repaired or Replaced Product

Once your product has been repaired or replaced, you will receive a notification from the manufacturer or authorized service center.

You will receive the repaired or replaced product.

Here are some things to keep in mind when submitting an RMA request:

• Make sure your product is under warranty before submitting an RMA request.
• Carefully read the RMA application form and make sure all the information you provide is accurate.
• Back up your data before returning the product.
• Keep your RMA related documents for future reference.